Terms of use
1. Agreement to Terms
By accessing, browsing, or using FoneSpot's online platform, mobile applications, and repair services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree with or accept any part of these terms, you must immediately cease accessing or using our Services. FoneSpot is operated and managed by FoneSpot Ltd ("Company", "we", "our", or "us"), a legally registered entity. These Terms apply to all visitors, registered users, customers, and others who access or use the Services.
- Company Name: Fonespot
- Contact: support@fonespot.com
2. Description of Services
FoneSpot provides a comprehensive electronic device maintenance, diagnostic, and repair platform designed to help customers restore and maintain their devices. Our end-to-end Services include, but are not limited to:
- Comprehensive mobile phone and laptop hardware diagnostics, component testing, and board-level repairs
- Premium screen replacement, battery health restoration, charging port repair, and internal component upgrades
- Operating system (OS) installation, software optimization, malware/virus removal, and driver troubleshooting
- Automated repair status tracking, detailed service updates, and diagnostic performance insights
3. Customer Responsibilities & Data Disclaimer
To access specific features, order tracking, or service management tools within our platform, you are required to register and set up a user account. By creating an account, you explicitly agree to:
- Data Backup: You are solely responsible for backing up all data, software, pictures, and files stored on your device. We are not responsible for any loss or corruption of data during testing or repair.
- Accurate Information: You agree to provide accurate information regarding existing faults, passcode/pattern locks and previous repair attempts.
- Accessories & SIM Cards: Please remove SIM cards, memory cards, and external accessories before handing over your device. We are not liable for lost unlisted accessories.
4. Acceptable Use Policy
You agree that you will not submit any device to us for any activity that:
- Engage in any activity that violates applicable local, national, or international laws or regulations
- Attempt to gain unauthorized access to, interfere with, or compromise our servers, databases, or network infrastructure
We reserve the right to refuse service or report devices to law enforcement if we suspect
fraudulent or illegal activity.
5. Warranty & Refund Policy
- Parts Warranty: Spare parts replaced by us carry a specific limited warranty period
(as stated on your repair invoice). - Exclusions: Warranty is strictly void if the device shows signs of physical impact,
water/liquid damage, unauthorized tampering, or broken warranty seals after delivery. - Service Fee: If a device cannot be repaired, only a basic diagnostic or inspection
fee may apply.
6. Payment & Device Pickup Terms
- Pricing: We offer various repair pricing tiers, diagnostic service plans, and subscription maintenance packages with different features, scope, and pricing options. Current pricing details are available on our official website and service portal, and prices may change from time to time with advance notice provided to active subscribers.
- Billing: Subscription plans, ongoing maintenance agreements, and advance service fees are billed in advance on a recurring basis (monthly or annually). You expressly authorize us to charge your selected payment method for all accrued fees, taxes, and service charges incurred.
- Cancellation: You may cancel your subscription or recurring maintenance plan at any time through your account portal. Cancellations will take effect at the end of your current active billing period. Please note that we do not offer pro-rated refunds or credits for partial subscription periods or unused portions of the month/year.
7. Privacy Policy
Your privacy and the security of your personal data are of paramount importance to us. Our practices regarding the collection, storage, protection, and use of your personal information are detailed in our Privacy Policy, which is fully incorporated into these Terms by reference. By accessing or using our Services, you consent to our collection and handling of your data in accordance with the practices described in our Privacy Policy.
Fix Your Device Today
Bring your device to any of our six Chattogram branches, or get in
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